Session terms

Free intro calls

For a limited time, free 15-minute calls are available. They're for a quick conversation about one issue. Ally may limit how many free calls are offered each week, and the offer may end without notice.

Paid sessions

A one-to-one session costs £49 and lasts 45 minutes, by phone, video, or in person at 536 Burton Road, Derby DE23 6FN.

Payment

Payment is made in advance by bank transfer once a time has been confirmed. Ally will send payment details by email when confirming your time. Your session is booked once payment is received. Always check bank details with Ally by phone on 01332 202520 if anything looks different.

Rescheduling and cancellation

You can reschedule free of charge with at least 24 hours' notice. If Ally has to cancel, you'll get a full refund or a new time, whichever you prefer.

What the session is, and isn't

Sessions are practical guidance from an experienced property professional. They are not regulated legal, financial or tax advice. If Ally suggests speaking to a solicitor or accountant, any work they do is a separate service agreed directly with them.

Your rights

Nothing in these terms affects your statutory rights as a consumer.